7 Days Product Guarantee
If one or more of the items you received are damaged, different, or not working, you will be protected by this Guarantee. Please contact us within 7 days of the order being received. And return the product to us. After returning the product to the address provided by our customer service team, we can send you a new item you wanted, or you can choose to receive a full refund.
30 Days Return
If you are not satisfied with your purchased product and the item is in sealed condition. You can return to us, we can arrange a refund for you. (which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.)
Please contact us for Return Material Authorization within 30 days of the order being received.
Missing item(s), wrong item(s) or incorrect package sent
During delivery, please make sure the package is in good condition (no sign of being opened) and confirm the contents before signing the package.
For any issues, please contact us and follow our warranty process:
1. Provide your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions after the problem is confirmed by eVisionShop:
If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item (if applicable and available). eVisionShop will decide whether you need to return the wrong product or not and reimburse you for the return shipping fee when we receive it.
Returns processing limitation
If you have any after-sales issues, please feel free to contact us directly for a solution according to your case. We will confirm whether you need to return the item and to which address you may return it to.
The following section describes the processing time required upon receiving your returned item.
For exchanges, the processing time for the exchanged item will be between 3-6 business days upon receiving your item back and depending on stock availability.
For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After we process your refund, the time it takes to show in your account depends on the payment method.
For Repair, the duration depends on item and manufacturer’s spare parts inventory.